Annie sly wrote on 07-03-2013

Absolutely appalling customer service

My daughter and her friend hired their prom dresses from this shop. They paid £90 each to hire a dress that would cost half that price to purchase. On the evening of the prom, when taken out of the bag, one of the dresses had stains down the front which effectively ruined the evening as it made her very conscious about how she looked. Both dresses were returned at the same time the following day only to receive a phone call the next day from the manager asking in a very challenging way, where the dress was. We informed her it had already been returned. It was quite obvious she didn't believe me and used language such as 'we don't make mistakes like that'' and 'well, it's your word against ours'. To say I was upset and angry is an understatement. My daughters friend who lives close to the shop went in to remind them of the time and circumstances when the dresses were returned and to offer to look around the shop to identify which dress they had stated hadn't been returned, in case there had been some confusion. They wouldn't let her and again stated it's your word against ours. My daughter and I then decided to go the shop ourselves and speak further with the manager and staff. On the way, we received a phone call from the shop saying they had found the dress. We asked them to ring and apologise to the friend who had been accused of not having returned it but they refused. Appalling, rude, accusing, upset, disappointment. These are the emotions that associated with their first prom thanks to the service provided from this shop.